Reference

Privacy Policy for Your jethoki Account

Your jethoki account connects live tables, slots like Aviator, and wallet actions to one privacy record, so you can see how sign-up data, device checks, and DANA, OVO…

DANA data contextOVO wallet referencesGoPay transfer recordsQRIS receipt checksAccount device log
jethoki Privacy Policy for Your jethoki Account
CONTACT PATHS

Reach Us About Privacy Requests

Fast privacy help matters when your phone number changes, a wallet record looks unfamiliar, or you want to check what data sits on your account.

Live chat Use live chat from 09:00 to 23:00 WIB for privacy questions about login alerts, cookies, or wallet records. We may ask for your registered phone number and the last four characters of a payment reference.
Help Center form Send a privacy request through the Help Center form when you need a data copy, correction, or deletion review. Choose the privacy topic, add your account ID, and avoid sharing wallet app PINs.
Account messages Open Account then Messages to follow privacy replies tied to your profile. This keeps our answer inside your signed-in area, which reduces exposure compared with sending sensitive details through open channels.
ACCOUNT CARE

Controls That Protect Your Account Data

Account privacy is handled as an operating task, not a slogan. We separate wallet references from login credentials, record device changes, and limit internal access to staff handling support, wallet checks, or…

Sign-up details

During registration, we ask for only the details needed to create and protect your account, such as phone number, password, and contact preference. You can request correction if a profile field is wrong.

Payment records

For DANA, OVO, GoPay, and QRIS, we store transaction references, time stamps, status labels, and account wallet links. We do not ask for your private wallet PIN or full app access.

Device controls

Go to Account, Security, then Devices to check recent logins and remove a phone you no longer use. This device list helps us answer privacy questions about access patterns.

Cookie use

Cookies remember your session, language preference, and basic lobby state so you do not repeat the same checks every visit. You can clear browser cookies, though a fresh login may be required.

Retention checks

We keep account and payment records only for operational, dispute, security, and legal needs. When a record is no longer needed, we remove or mask it according to our retention process.

Request handling

For a data copy, correction, or deletion review, we verify that the request comes from the account owner. This protects you from another person trying to change your profile or wallet records.

Privacy Questions Before You Join

Privacy questions usually come up before you share a phone number, connect a wallet, or return from a new device. The answers below explain how we handle your account data in practical terms: what we collect, why we use it, how long we keep it, and how you can ask us to check or change records.

We collect the details needed to create and secure your profile, such as phone number, password, device data, IP address, and wallet references. We use them for account access, support, payment checks, and security monitoring.

We store payment references, time stamps, wallet labels, and transaction status so your account history can be checked. We do not collect your private wallet PIN, full app login, or unrelated app activity.

Yes. Send the request through live chat, the Help Center form, or Account Messages. We verify your identity first, then prepare the account, device, and wallet records we can lawfully share.

Contact support from 09:00 to 23:00 WIB and tell us which profile field needs correction. We may ask you to confirm a recent login, payment reference, or account step before making changes.

Our cookies are used for session access, device recognition, language preference, and basic lobby settings. They are not designed to read your private activity in other wallet apps or unrelated websites.

We keep records while your account is active and for the period needed for security, disputes, wallet checks, and legal duties. After that, we remove, mask, or restrict records where local law permits.

Only staff assigned to support, account security, wallet checks, or privacy handling can access the request. We limit what they see to the details needed to answer and record the outcome.